Return and Refund Policy for Eye Care Meets Skin

Returns Period

Customers may initiate returns within 30 days of receiving the order.

Refund Method

Full refunds will be issued to the original payment method.

Exchange Policy

We currently do not offer exchanges. If you are dissatisfied with a product, please follow the return instructions provided below.

Return Instructions

Visit our return center to initiate the return process.

Indicate the item(s) you wish to return and provide reasons for each return.

Note: All items intended for return must be selected during this process. Additional items not specified will not be processed for a refund.

Packaging

Pack the item(s) to be returned in the original packaging if available.

If original packaging is not available, use a well-padded envelope or box to ensure the items are protected during shipping.

Return Label

Attach the prepaid return label provided to the front of the package.

Confirmation Email

After shipping the return, you will receive an email confirmation acknowledging receipt of your return.

Refund Processing

Once your return is received and processed, a full refund will be issued to the original payment method.

Please allow a reasonable processing time for the refund to reflect in your account.

Unhappy with a Product

If you are dissatisfied with any of our products, we encourage you to provide feedback during the return initiation process. Your input helps us improve our offerings.

Damaged or Defective Items

If the returned item is damaged or defective, contact our customer support immediately for assistance.

Return Center Access

Our return center is accessible through our website. If you encounter any issues or have questions, feel free to contact our customer support.

Non-Returnable Items

Some items may not be eligible for return. Check the product description for any such restrictions.

Return Shipping Costs

For general returns, customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

Policy Updates

This return and refund policy is subject to change. Ensure to review our website for the most current information.